All parts of our business – including Geotechnical Support Services, Production & Supply, Product Development and Reliability – are fully operational, and we continue to keep our entire fleet of safety-critical systems and services running.
Our Operations and Technical Support across our Business Units continue to service our global customers. We are operating under measures that keep our people and our customers healthy and safe, even in parts of the world where restrictions have eased. Where needed or requested, we have found new ways to service our systems and support our customers – we’ve followed strict protocols on-site, rented off-site workshops for maintenance, heightened our remote support and connected through new technologies.
INCREASED LEVELS OF SUPPORT
When required, GroundProbe can offer increased levels of support with remote data access. We encourage all our customers to activate WebUpload, a utility program used in conjunction with our industry-leading software. It’s what allows our Customer Support Desk, Proactive Support Desk and Geotechnical Engineers to view your radar data and diagnostics, and in doing so, provide remote support that maximises the value of your asset.
Through WebUpload, GroundProbe can provide a range of value-driven services. All are able to be performed remotely without interruption to your 24/7 monitoring.