Geotechnical Support Services
To ensure our technologies are always operating at their maximum potential and our customers are getting the most out of their asset, GroundProbe has a team highly-experienced Geotechnical Engineers, Geotechnical Support Services (GSS).
GSS is a world class global support network that assists our customers with effective slope stability and underground risk management through comprehensive technical support. Made up of 13 Geotechnical Engineers, GSS is one the largest assembled teams of geotechnical mining professionals in the world.
GroundProbe’s Geotechnical Support Services covers a range of distinct services:
GSS-Reporting allows advanced reports to be generated and customised to suit customer needs. The reports include detailed data analysis and interpretation of slope deformation and wall convergence, and can be produced daily, weekly, monthly, or as often as required.
The GSS-Remote service provides customers with access to a dedicated 24-hour remote monitoring solution for mine sites anywhere around the globe. Our remote monitoring team, all fully-qualified Geotechnical Engineers with extensive radar knowledge and experience, operate 24/7 from a central, remotely-located office.
Providing real-time support, the team monitor live radar data and respond to alarms and wall movement, remaining in close phone and online contact with site-based staff.
GSS-Local sees one or several of our fully-qualified Geotechnical Engineers providing in-person, on-the-ground monitoring. Flying in and out of site as needed, the flexible service can be tailored to suit any mine site across the globe and is fully integrated with existing site processes and procedures.
Being located on site allows the GSS Engineer to remain in close contact with site-based staff to save time, cost and improve reaction time to alarms and wall movements.
GSS-Alarming encourages an iterative approach towards the application of alarms. Offering competency-based on-site training to educate engineers in alarm back analysis, velocity analysis and data interpretation, the GSS team can present a detailed and complete methodology to align a mine site’s alarms with industry best practice. Site specific alarm thresholds are also generated from back analysis and site engineers are trained to monitor and track the effectiveness and applicability of these alarms for all situations.