GroundProbe’s South Africa office recently held a User Group for their customers with guest speakers from GroundProbe, Orica, Minova, as well as customer sites presenting across a range of insightful and engaging topics.
The event was held from the 19th to 22nd February at Mongena Game Lodge, South Africa, and was well attended with 20 delegates from 10 different companies taking part in the event.
“The overall aim of this User Group was to introduce our Africa-based customers to our partner companies Orica and Minova as well as to share information around our newest products,” said Clifford Walsh, GroundProbe’s Business Manager for Africa.
“The key topics discussed were GroundProbe’s new technologies, like the SSR-Omni and SSR-Viewer 9, our Geotechnical Support Services, an introduction to both Orica and Minova, and a customer case study.”
There was a significant amount of interest from attendees around GroundProbe’s latest software platform SSR-Viewer 9, specifically with regard to the improvements for SSR-FX and SSR-SARx data visualisation – like the new DTM View which allows users to visualise 2D deformation data in 3D.
“SSR-Viewer 9 allows users to visualise 2D radar data in 3D, giving our SSR-FX and SSR-SARx customers a bonus visualisation tool,” said Albert Cabrejo, GroundProbe’s Group Geotechnical Sales Specialist.
“Users can now view their data in the new DTM View visualisation, as well as in the existing Plan View visualisation.
“In both, the deformation heatmap is overlayed on top of the scene, and users can switch between the two visualisations.
“To visualise the 2D data in 3D, users simply import their mine site DTM and align the radar data with it, which is automatically geo-referenced.”
Attendees were also interested in learning more about the GMS – GroundProbe’s LiDAR-based monitoring solution – designed specifically for long-term, background monitoring of open-cut pits, tailings dams, vegetated slopes, cuttings, and dumps.
“The full integration of the GMS with SSR-Viewer ensures powerful data visualisation, charting and analysis tools, whilst the system’s in-built telescopic camera offers the ability to conduct real-time, remote visual inspections,” said Rachmat Musa, GroundProbe’s Regional Geotechnical Manager for Asia.
“These features take the GMS well beyond the capabilities of typical robotic total stations.”
Finally, GroundProbe’s presentation on the benefits of our Geotechnical Support Services – specifically GSS-Remote which offers customers 24/7 real-time, remote monitoring to mine sites anywhere in the world – also generated a degree of interest from the attendees.
The event concluded with a general discussion amongst attendees and drinks.
The feedback from the event was very positive with a great deal of enthusiasm shown by attendees with regard to their desire to attend future User Groups.
“Some of the feedback I received firsthand from customers was that ‘the conference was well-presented and organised’ and that they were ‘extremely impressed with our new products and service offerings’,” said Clifford Walsh.
“Sharing knowledge of new and existing products or services at these events is extremely beneficial to both us and the customers as it allows us to educate them on our diverse offerings whilst allowing us to gauge which of these offerings are of most interest amongst our customers in this geographical market.
“These events are also a great platform to help foster a sense of community amongst our customers and GroundProbe.”