Operational Update November 2020: GroundProbe Remains Completely Open for Business
November 2020
GroundProbe remains completely open for business. All parts of our business – including Geotechnical Support Services, Production & Supply, Product Development and Reliability – are fully operational, and we continue to keep our entire fleet of safety-critical systems and services running.
Our Operations and Technical Support across our Business Units continue to service our global customers. We are operating under measures that keep our people and our customers healthy and safe, even in parts of the world where restrictions have eased. Where needed or requested, we have found new ways to service our systems and support our customers – we’ve followed strict protocols on-site, rented off-site workshops for maintenance, heightened our remote support and connected through new technologies.
INCREASED LEVELS OF SUPPORT
GroundProbe can offer increased levels of support with remote data access. We encourage all our customers to activate WebUpload, a utility program used in conjunction with our industry-leading software. It’s what allows our Customer Support Desk, Proactive Support Desk and Geotechnical Engineers to view your radar data and diagnostics, and in doing so, provide remote support that maximises the value of your asset.
Through WebUpload, GroundProbe can provide a range of value-driven services. All are able to be performed remotely without interruption to your 24/7 monitoring.
Proactive Support
Our dedicated Proactive Support Desk can remotely predict and address technical issues before they become a problem and actively prescribe preventive actions.
24/7 On-Call Technical Support
When immediate assistance is requested, the WebUpload service allows our Customer Support Desk technicians to troubleshoot problems remotely.
Geotechnical Advice
The GSS team can remotely monitor and highlight geotechnical issues or changes in data patterns, conduct data quality assessments and offer expert advice.
Secure Data Back-Up, Archiving and Restoration
All radar data is stored and made immediately available. Following the completion of service, data is archived with a triple-pronged approach to security. On request, data can be restored and issued back to site engineers.
The data transfer is of low risk to the customer, with all radar data transferred securely through the use of HTTPS. Transfer of data from site to GroundProbe servers uses industry-standard security and encryption, the same technology used by internet banking and online shopping to ensure all customer data remains secure.
These services are included in GroundProbe’s care plans and readily available to all of our customers without exception.
For local-specific information, please do not hesitate to contact the GroundProbe office in your region. We are happy to answer any questions you have.