GroundProbe, a member of the Orica Group, recently celebrated the relocation of their office, facilities and Geotechnical Support Service (GSS) centre in Balikpapan, Indonesia, to better serve their growing Asian customer base. The centre, originally opened in 2012, will provide 24/7 real-time remote radar and laser monitoring services for mine slopes and tailings dams, globally. […]
READ MOREGroundProbe Opens Larger, More Advanced Geotechnical Support Centre in Balikpapan, Indonesia
Following the expansion of our office in Belo Horizonte, Brazil, earlier this month, today we celebrate the relocation of our office and Geotechnical Support Service (GSS) centre in Balikpapan, Indonesia. GroundProbe’s GSS unit – our world-class global support network that assists our customers with effective slope stability and underground risk management through comprehensive technical support […]
READ MOREGroundProbe Announces Expansion of GSS Centre in Belo Horizonte, Brazil
Today, GroundProbe officially celebrates the expansion of their Geotechnical Support Service (GSS) centre in Belo Horizonte, the mining capital of Brazil. GroundProbe’s GSS unit – our world-class global support network that assists our customers with effective slope stability and underground risk management through comprehensive technical support – was first established in Indonesia in 2012. Since […]
READ MOREProviding Global, 24/7 Dedicated Customer Support
Did you know that GroundProbe operates a proactive, 24/7, on-demand, global support service dedicated to providing instant technical support? With a direct connection to expert technical support specialists, our 24/7 Customer Support Desk responds to and addresses any technical issues. The highly responsive team provides a genuine response to support requests within 1.2 hours on […]
READ MOREGroundProbe Opens Third Dedicated Monitoring Centre in Belo Horizonte, Brazil
GroundProbe have opened a dedicated Geotechnical Support Service (GSS) monitoring centre in Belo Horizonte, Brazil to better serve our growing Brazilian customer base. The centre will provide 24/7 real-time remote radar and laser monitoring services for mine slopes and tailings dams. The centre joins our two existing high-tech monitoring centres in Santiago, Chile, and Balikpapan, […]
READ MOREGeotechnical Support Services
To ensure our technologies are always operating at their maximum potential and our customers are getting the most out of their assets, GroundProbe has a team of highly experienced Geotechnical Engineers, Geotechnical Support Services (GSS). GSS is a world-class global support network that assists our customers with effective slope stability and underground risk management through […]
READ MORECelebrating our Successes
Our cutting-edge technology, continual focus on innovation and persistent emphasis on meeting customer needs has won us a long list of national and international awards. From #1 Most Innovative Company to Good Design Awards to Engineering Excellence, GroundProbe has proudly been recognised by our peers, innovation specialists and industry experts alike. These awards range across […]
READ MOREProviding the Right Solution that Delivers Certainty and Confidence
Providing the right solution — not a one-size-fits-all product — that delivers certainty and confidence, is something we strongly believe in at GroundProbe. With the broadest range of technologies and services, and a truly global footprint of support, only GroundProbe can offer a complete, tailored solution. “Geotechnical monitoring is nuanced and no one product or […]
READ MOREIncreased Levels of Support with WebUpload
GroundProbe can offer increased levels of support with remote data access. We encourage all our customers to activate WebUpload, a utility program used in conjunction with our industry-leading software. It’s what allows our Customer Support Desk, Proactive Support Desk and Geotechnical Engineers to view your radar data and diagnostics, and in doing so, provide remote […]
READ MOREDedicated Proactive Support Through Advanced Data Analytics
GroundProbe runs a comprehensive proactive support program to increase the uptime of our systems and ensure less hassle for our customers. It forms an integral part of our industry-leading reliability engineering program. The program is a dedicated, separately-resourced support service, staffed by committed officers fully equipped with the skills and training required to perform this […]
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