Customer service is at the heart of everything we do.
This is why the last few months have been an exciting period for our Global Operations team, who have implemented our industry’s first global support centre; follow-the-sun.
At any time, day or night, one of our offices around the world will be open.
When you call your local technical support hotline and your local office is closed, your calls are automatically diverted to another region. Already, we have seen this reduce downtime and increase the return on your investment.
Intended to provide customers with the highest quality service, follow-the-sun has been developed to ensure queries and emergencies are immediately attended to – ensuring undelayed service response time.
In other news, Brazil’s Herculano Mining have made the most of our rapid deployment service – beginning a monitoring campaign within days of a slope failure.
As you’ll read in the case study on pages 5 and 6, GroundProbe has worked in partnership with the site to provide an end-to-end risk management system, with radar at its core.
To ensure we provide the best possible service to our customers, we are proud to introduce our latest software advancement – SSR-Viewer 8.2 – which has been designed in response to customer feedback to help further improve your user experience, and save you time as a result.
As CEO, service starts with me. So if you have any feedback on what we are doing well, or where improvement is needed, I would love to hear from you.
MD and Chief Executive Officer