Global 24/7, Dedicated Support Anywhere in the World
GroundProbe provides all customers with access to our global, 24/7 support desk service. This service supports all technical, mechanical, robotic, communications, software, firmware and electronic questions or issues that our customers might have and is staffed 24/7 to ensure we are always available when our customers need us. The system automates our internal escalation process, making us more effective at directing resources to effectively support our customers’ needs.
This system allows us to ensure the availability of immediate technical support for remote diagnostics and system optimisation and a guaranteed point of contact for technical faults and technical specialists requiring immediate assistance.
Accessible via telephone, email or the support portal on the GroundProbe website, the system automatically generates tickets, enabling customers to track the progress of a request, comment on live tickets and rate our service.
To contact GroundProbe's support desk please use the button below: